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SiteBuilder offers novices the ability to launch a simple website with hosting in a matter of minutes. That's what the website boasts, anyway.
SiteBuilder.com may have simplified the process of building a website. However, their claim of being to launch a website in minutes is highly exaggerated.
SiteBuilder only allows you to host a website built using the SiteBuilder app. If you're looking for a host that will allow you to work with WordPress, this one isn't it.
Like Weebly, Wix, Squarespace, or any other website builder, SiteBuilder provides an easy to use drag-and-drop website builder that comes with hosting. It's pretty common these days to have this type of builder
SiteBuilder has taken a much more simplified approach than many other builders to target a novice audience. However, the ease of us, as expected comes at the cost of having a lack of true customization when you need it.
What Makes SiteBuilder Unique?
In a word, nothing. A number of other hosting companies and website builder applications offer the exact same features that SiteBuilder does. If anything, SiteBuilder stands out by offering less than their competitors.
Unlike GoDaddy, SiteBuilder doesn't have scalability. They don't make it easy for you to take a simple website and grow it into a larger business.
However, good things can come in small packages. For personal websites or small business websites, SiteBuilder's website building solution might be a simple, effective option.
The SiteBuilder Online Reputation
SiteBuilder.com stands out in another way: Their online reputation. In all honesty, I haven't seen one this bad in a long time.
The majority of online reviews gives SiteBuilder between 1 and 3 stars. TrustPilot.com gives this company a rating of 0.9 stars. (I found this surprising at first–I didn't know that their review system went below 1-star.) The comments range from “Run away fast” to complaints about their billing procedure. An alarming number of customers use these dreaded words: “Scam and rip off.”
WhoIsHostingThis.com give 2.4 stars from only 15 votes placed. Here again, the most common complaint centers on the company's billing procedures. According to the majority of reviews, the company likes to take your money without delivering a quality service.
Another big complaint involves SiteBuilder's customer support (or lack thereof). Many users describe the company's support as “non-existent.”
Surprisingly, users don't have a problem with the SiteBuilder.com website builder or the website templates. Their actual website building solution has even received some praise. However, this means little in the light of so many horror stories about sites going down and domain names getting lost after they'd been paid for.
Types of Hosting Offered By SiteBuilder
Technically, SiteBuilder itself doesn't host any websites–it's a website building app. Once you've built your website, a third party hosts it for you. SiteBuilder.com provides no details as to who this third party is. There's no way of finding out on your own either (I must admit, the details on the SiteBulder website are, to say the least, a little sketchy).
They offer no WordPress solutions. However, SiteBuilder.com does offer 5 packages for creating and “hosting” your website:
This gives you access to the website builder and website templates. According to independent reviews, the website builder and templates are actually very good. With the “Free” option, you only get to try the website builder–there's no domain name or hosting included.
As if that weren't annoying enough, “Free” also means receiving advertisements while using this service.
- Ads Removed
- Website Builder
- Free Domain Name
Personal Plan Features and Free Email (note: SiteBuilder doesn't actually tell you how many email addresses you'll receive. As far as the average costumer can tell, it could be one or a million)
- Personal Features
- Pro Features
- Priority Support
- Personal Features
- Pro Features
- Premium Features
- eCommerce Store (I can only guess that this is similar to the solutions offered by GoDaddy and Shopify; SiteBuilder doesn't say anything about how payments are taken or made)
Besides the information above, SiteBuilder.com gives no further information. You can't help but wonder, “What exactly am I getting here?” They look especially poor compared to GoDaddy, which tells you everything you need to know and answer every question you could think of.
Since SiteBuilder isn't a hosting company, they don't provide any services like WordPress hosting, VPS hosting or dedicated hosting. Again, they outsource your hosting requirements to an unnamed third party. Unfortunately, I couldn't find any information on the reliability of hosting or the servers used.
Who's the Ideal Customer for SiteBuilder?
After comparing them with their competitors, I honestly don't believe there's an ideal customer for SiteBuilder.
Reading between the lines–and this is just my opinion–I think SiteBuilder.com is simply outdated. They've been overtaken by bigger and better website building solutions, which offer much better services.
SiteBuilder Final Verdict
SiteBuilder's website builder and templates are solid. but their own website is terrible. It offers no transparency as to what you're paying for. With something as important as your website, you'll want details and lots of them.
SiteBuilder has the worst online reputation I've seen while reviewing hosting companies. Some of the stories posted on TrustPilot.com are truly horrific. While researching SiteBuilder.com, I read far too many stories involving domain names being lost and money being taken.
SiteBuilder's user-friendly interface lets you get a website online in under an hour. However, GoDaddy gives you the same ability and has award-winning technical support to boot. Not only that, GoDaddy has nearly every plugin and feature you could possibly want for about the same price range.
Another host with a fantastic website builder is SiteGround. If you want to get a first-rate live website as quickly as possible, as far as SiteBuilder is concerned, avoid them at all costs.