For anyone who has done a bit of research, and for current members, it's no secret that Empower Network is expensive. On top of monthly payments of $25 for blogging and $20 for an ewallet payment system, there's a series of upsells that grow exponentially the deeper you get in. If you in fact follow their instructions and “stop being a wussy” (sarcasm), then you will be out a “badass” (sarcasm) amount of $10,000+ dollars.
Somewhere along the line you decided you want your money back, and you're not alone.
But the Empower Network customer support system does not make it easy. The following ideas for how to get your money back from Empower Network are not foolproof. Each ex-member I've spoken to has had a different experience. Here are some ways to get out of Empower Network and get your money (at least some of it) back.
Note: I refer to several stories in this post. Rather than link to each one, every time I take a piece of information, I will provide all appropriate links below. Some parts of stories do not have links because they were private conversations, or blog posts that have since been deleted.
Table of Contents
- How to Get a Refund From Empower Network
How to Get a Refund From Empower Network
1) Ticket Support
The first place you should go to is ticket support. If you contact phone support, it may seem like you would get the issue resolved faster, but this is not true. Their phone support will not issue you a refund over the phone. They will direct you to ticket support, and then try to get you to upgrade, giving you the sales pitch about ‘not being a wussy', and you need to ‘go all in' to start making money.
Ticket support at EN will not be easy, and most likely be slow. It took one ex-member 10 days to resolve his issues, and that did not include a refund. He also mentioned that he had to cancel three separate parts of his account with three separate tickets. These were 1) enrollment in the affiliate program, 2) blog subscription & payment, and 3) ewallet subscription and payment.
Another ex-member I spoke to was unsure, but recalled canceling all three in one go. I would start by writing one ticket and specifically mentioning cancellation of all parts of your membership. You will probably get no response, so it is best to also call your bank and block these charges to be safe.
Ticket support will cancel your subscription and future payments. It will probably not get you a refund, but it's worth a try.
2) Contact the Better Business Bureau (BBB)
Another ex member had very good luck with her refund after contacting the BBB. You can contact them via their website here http://www.bbb.org/. Though details were not give regarding exactly what was said to the BBB, it seemed relatively easy to have them contact EN and request a refund. Here is the screenshot of the comment on below.
3) Your Bank
If both of these methods fail, it you may still be able to block the charge via your bank or credit card. There are lots of variables here, so I can't offer this as official financial advice. Disputing a charge may cause your credit card to be frozen because of possible fraud (ie someone stole your card) or have other negative affects on your account. I have disputed charges before with no problems, but cards, banks, and policies vary widely. I would use this method as a last resort.
How much money can you get back?
This is going to depend on how much time you have to devote to following up with a refund. Some ex-members have opted to write it off as a learning experience. If you have invested less than $100 dollars, in my opinion, it's best to move on and cut your losses. You could be dealing with this issues for two weeks or more. In the meantime you will be thinking about it, writing emails, checking bank statements, maybe making phone calls, and definitely checking other blogs to see if someone has a better method.
Is it worth the time, stress, and energy?
You will most likely not be able to get back any recurring payments that happened. If this money is July and you joined in January, the only refund you would be able to get would be the July payment (speculation).
If you have invested more than a few hundred dollars (many people have invested thousands of dollars for ‘advanced training' and other ‘inner circle' programs. You have a good chance of getting this money back. Hopefully you have not waited too long to take action.
Write a ticket to customer support, but don't expect too much. It's best to cover all your bases, but I don't have much faith in their quality of support. Simultaneously contact the BBB and request instructions for proper procedure. They may need some information from you to follow up with a refund request.
On the same day, call your bank or credit card company and see what they say. Most likely they will tell you that a refund needs to be initiated from the company and you need to wait, but if more than two weeks goes by, look into upgrading your issue to a fraudulent charge. Again this may or may not have legal issues attached to it, so proceed with caution.
Current and Former Empower Network Members
Please Watch This Video:
EN does not make getting your money back easy. They do not provide any kind of guidance for proper channels to request refunds, and give you an extra headache by providing horrible customer service. Expect some challenges ahead. But it is possible, so don't give up. I have seen some testimonials (can't find them anymore, but I did read them) about ex-members that were out thousands of dollars and just ‘gave up' because they felt duped, scammed and trapped.
If you have received a refund, please let me know how you did it in the comments below. Other people that come across this post will be able to learn from your experience. Thank you for taking the time to help.
Disclosure: The advice given in this article is not meant to be legal or financial advice. I've done the best I can to gather information and provide a comprehensive way to get your money refunded from Empower Network. I cannot guarantee that you will receive any money back. I am not associated with EN in any way and do not receive any compensation for writing about them.
Holy Schnikes! Read the Scam Reports
This post used information in part from the following blogs
Empower Network: A Not So Favorable Review (please read the comments)
The Hottest Scam of 2012/2013 (my original review)